Exceeding Expectations
This statement is the fundamental operating philosophy that guides all our business transactions and relationships. Our goal is to deliver client services that exceed our partners’ expectations. It is our belief that the best way to long term success and lasting relationships is through open and honest communication. Rather than empty promises, we provide straightforward, honest commitments, and then deliver value beyond what was promised.
With a sharp focus on cost-value equations, we aim to deliver an overall experience that far exceeds our partners’ contracted investment level. In a highly competitive market, we understand that we must continue to provide ever increasing marketing benefits, and we strive to increase our partners’ bottom line through creative and innovative marketing programs. Not satisfied with just delivering a standard advertising schedule, we continue to develop unique marketing programs for our partners that produce desired results.
This approach has resulted in extremely satisfied and loyal clients and partners. We extend this philosophy to all facets of our business, including sponsors, business partners, vendor suppliers, employees, and sub-contractors. This approach has led to the 20+ years of sustained success of Play By Play Sports, LLC.
Building Strong Relationships
We believe that all business is a function of strong personal relationships. It is our goal to develop lasting, personal relationships at every level of our business. Through strong personal relationships we are able to reduce attrition, create business growth, and build client loyalty. By completely understanding the objectives of our partners, we are able to work together in a collaborative manner to meet those objectives. Through that process we gain the trust of our clients, whereby they know we have their best interests in mind. In addition, we understand that strong personal relationships allow us to work together with our partners to overcome obstacles that may come up during the course of business. When you have strong personal relationships you are able to meet these challenges in a true spirit of cooperation.
Excellence
We strive for excellence in everything we do. Our creed is “If we’re going to do something, do it right”. No cutting corners, no easy way out, no half-hearted efforts. We would rather not do something than do it below our standards. When we embark on an activity, we pay great attention to the most minute detail, and we ensure that we deliver an unparalleled experience for our partners.